Refund policy

Return, Replacement & Cancellation Policy

Effective Date: 8th July,2026

At Formula Men, a brand owned and operated by Formula Ventures Private Limited, we are committed to delivering high-quality skincare products. If you experience an issue with your order, we're here to help.

1. Order Cancellation

Before Dispatch

Orders may be cancelled before they have been dispatched from our warehouse. If your cancellation request is received before dispatch, a full refund will be processed to the original payment method.

After Dispatch

Once an order has been dispatched, it cannot be cancelled. If eligible, you may request a return or replacement in accordance with this policy.

2. Returns

Due to the personal nature of skincare and hygiene products, we do not accept returns for:

  • Opened or used products.

  • Products returned without their original packaging.

  • Products damaged due to misuse, improper storage, or normal wear and tear.

  • Orders where the customer has changed their mind after delivery.

Returns may be accepted only if:

  • You received the wrong product.

  • The product was received in a damaged condition.

  • The product was missing from your order.

  • The product was received with a manufacturing defect.

Requests must be raised within 48 hours of delivery.

3. Replacement Policy

If you receive a damaged, defective, or incorrect product, we will, after verification, provide a replacement at no additional cost, subject to product availability.

To request a replacement, please email support@formulamen.in within 48 hours of delivery with:

  • Order Number

  • Photographs of the product

  • Photographs of the outer shipping package

  • A brief description of the issue

Additional information may be requested to facilitate verification.

4. Refunds

Refunds are provided only in the following situations:

  • Cancellation before dispatch.

  • Replacement is not possible due to stock unavailability.

  • The order could not be delivered due to reasons attributable to Formula Men or our logistics partner.

  • Any other case where a refund is approved at our discretion.

Approved refunds will be processed to the original payment method within 7–10 business days. The time taken for the amount to reflect in your account may vary depending on your bank or payment service provider.

For Cash on Delivery (COD) orders, refunds will be processed via bank transfer or another mutually agreed method after verification.

5. Non-Returnable Items

The following items are not eligible for return unless they are damaged, defective, or incorrectly delivered:

  • Opened skincare products.

  • Used products.

  • Products with tampered seals.

  • Complimentary or promotional items.

  • Gift cards, if applicable.

6. Damaged Shipments

If your package appears visibly damaged at the time of delivery, we recommend taking photographs before opening it. If possible, refuse delivery of severely damaged packages and contact our customer support team immediately.

7. Incorrect Shipping Address

Customers are responsible for providing an accurate delivery address.

If an order is returned due to an incorrect or incomplete address provided by the customer, additional shipping charges may apply for re-dispatch.

8. Contact Us

For any return, replacement, cancellation, or refund-related queries, please contact:

Formula Men
A brand of Formula Ventures Private Limited

Email: support@formulamen.in

Our customer support team will review your request and respond as soon as reasonably possible.